Shipping policy

 

 

SHIPPING RATES

Free standard shipping on all orders over $99 USD.

Orders under $99 USD are charged shipping at cost, calculated at checkout based on your address and the size of your order.

HOW WE SHIP

Orders to the United States are sent via Tracked Packet USA, which includes a tracking number and typically arrives in 3 to 7 business days from the date of your shipping notification.

Delivery times vary by location and by the service chosen at checkout, and are usually between 3 and 8 business days.

We reserve the right to ship using any alternative service or carrier available to us.

PROCESSING TIME

We aim to ship every order within one business day of your payment clearing, and to dispatch orders placed before 3:00 PM EST the same day.

On unusually busy days, orders placed with paid shipping are dispatched ahead of orders using free shipping.

COUNTING BUSINESS DAYS

The day your order ships is not counted. If a parcel leaves us on a Tuesday, Wednesday is business day one. A five business day estimate on a Tuesday shipment means the following Tuesday.

INTERNATIONAL ORDERS

Orders outside North America may take two weeks or longer and may require additional shipping payment. If your destination carries an unusually high shipping cost, we will contact you at the email address on your order before proceeding.

You are responsible for any duties, import fees, taxes or tariffs charged on arrival in your country.

DELAYS

Once a parcel is with the postal service, delivery is outside our control. If your shipment is running late, the fastest answer usually comes from your local post office with your tracking number in hand.

INCORRECT ADDRESSES

If an address error causes a parcel to be returned to us, re-shipping is charged at cost. We are not able to refund orders returned because of an incorrect address, so please check yours carefully before completing checkout.

RETURNS AND SHIPPING COSTS

If an order is returned for a reason outside our 90 day warranty, such as a change of mind, the original shipping cost is deducted from your refund.

QUESTIONS

Email us at support@yoniflex.com or use our contact form.

YoniFlex
Box 379, Komoka, ON, N0L 1R0, Canada