We get many questions about our YoniFlex. Here is a collection of the most frequently asked questions. We have broken down the frequently asked questions into several categories for convenience. If you have ANY questions not on our list, please do not hesitate to contact us, and we will be happy to answer them for you!
YoniFlex Trainer Questions:
A: The most commonly used YoniFlex programs last 20-40 minutes. These are the programs to help reduce bladder leakage, sudden urges to urinate, and similar issues.
A: When I'm using my YoniFlex trainer, the experience is a fairly mild tightening or pulsing sensation and then relaxing sensation. I find it a quite enjoyable and at times relaxing sensation. And yes, to answer your question, I have fallen asleep using my YoniFlex. Don't worry, it stops automatically once the program is complete.
A: Yes. There are no issues using your YoniFlex during menstruation. In fact, the Yoniflex pelvic trainer has been shown to reduce menstrual cramps and could be beneficial to use in the days leading up to your cycle.
A: No. Do not use the Yoniflex if you are pregnant, think you may be pregnant, or are trying to become pregnant.
A: It is important to discuss this question with your midwife or doctor. Many women feel comfortable starting with pelvic floor rehabilitation about 6 weeks post postpartum, after the completion of a successful doctor checkup.
YoniFlex Probe Questions:
A: In our testing, the YoniFlex Ada probe that comes with the Kit is very effective for about 95% of women. It is important to properly lubricate the probe before insertion both to make it easier to insert, and also to create a strong connection between the probe and the walls of your vagina.
We offer additional probe options should you have any issues with the Ada probe that comes with the YoniFlex. Our Amelia probe is a standard tube shaped probe that some women find more comfortable, and our Marie probe is a smaller probe created for women with slender vaginal canals. If you specifically want a different probe in your Yoniflex Kit, just reach out to me and we can figure something out to support your needs
A: Absolutely! All of the YoniFlex probes are made with high quality ABS plastic and stainless steel. ABS plastic is hyper-allergenic and non-porous. The probes are also created using a single mold. This prevents seams on the plastic, and creates a smooth and uniform surface. Surgical stainless steel is used as it resists corrosion, is non-magnetic, hygienic and performs well at both low and high temperatures.
A: If you keep good care of your probe it should last you between 12-18 months of regular use. To maximize the lifespan of your probe, be mindful of the wires and ensure they don't get tangled, bent or stretched. When inserting and removing your probe, always hold it by the base and never by the wires.
A: I recommend using warm water and non-scented soap to clean your probe. Be sure not to get the wires wet (where they connect to your YoniFlex trainer), but the probe itself can be washed without issue. After washing, let it air dry until its dry. Do not use scented soap, or soap with additives, as it could cause sensitivity when using your probe.
If you experience any discomfort while using your YoniFlex trainer, there are two most likely causes. You may have the settings too high. You want your YoniFlex to only be as strong as necessary to engage your pelvic floor muscles to contract, and no higher. Try turning down the program, or selecting a beginner friendly program.
Secondly, if there is not enough lubrication on your probe, it may not work effectively as a lack of lubrication will reduce the connection between the probe and your internal vaginal walls. Ensure that your probe is adequately lubricated before each use.
Finally - if you find the probe too large, or too small, reach out to me and I'll guide you towards choosing the perfect probe for your needs!
Shipping & Warranty Questions
A: 99% of the time we will ship your YoniFlex within 1 business day. We are a small company, and due to unforeseeable events (one of our children get super sick, the car won't start, etc.) there may be a delay of a day or two, but I'll do everything in my power to get your YoniFlex in the mail within 1 day of ordering.
The standard free shipping option takes between 5-8 business days to arrive. To ship I use the Canada Post Please Small Packet USA shipping option. Please note that during busy holiday shopping times, your package could be delayed by several days. There is no tracking information available with the free shipping option.
For faster shipping with tracking, I recommend using the Express paid shipping option, which will cut the shipping time in half, and provide a tracking number for your order.
A: This answer is, it depends. I ship the YoniFlex from Ontario, Canada. Depending on where you live, your Country may add import taxes or duties to your shipment. The cost of this will depend on where you live, and unfortunately there is nothing we can do to prevent this. In most cases, any additional cost is minimal.
We do not charge tax at checkout for our US customers, so often times the duty is simply the tax you would normally pay when purchasing your product from a store.
A: Absolutely! We support our YoniFlex trainer with a full one year warranty. If you have any issues with your YoniFlex trainer in the first year of use, reach out to us and we will help you.
The probes come with a 30 day warranty.
Note: For sanitary reasons, we cannot accept returns on vaginal probes unless they remain sealed in their original packaging.
As we continue to grow at YoniFlex, we will keep updating our FAQ section to answer all of your YoniFlex related questions. If you have any questions at all that are not on this FAQ, shoot us a message and I'll respond to you lightning quick like a silver fox escaping from a polar bear.